Returns, exchanges & refunds

• Intimate wear that arrives in good condition cannot be returned or exchanged, for hygiene reasons. This includes exchanges for a different size.
• If an item arrives damaged, defective or different from what you ordered, tell us within 48 hours of delivery and share an uncut 360-degree unboxing video.
• Approved refunds reach your original payment method within 7 to 10 business days.

Bras, bralettes, panties and other intimate wear cannot be resold once they have left us, so every sale is final. We do not accept returns or exchanges for a change of mind, a size that does not fit, or a style or colour you would prefer differently.

Please read our size guide before ordering. If you are unsure of your size, WhatsApp us your measurements and the product you like at +91 88919 02762 and we will help you choose before you buy.

We will put it right if your order arrives with any of these problems:

• An item is torn, stained or otherwise damaged.
• An item has a manufacturing defect.
• You received a different product, size or colour from the one you ordered.
• An item in your order is missing from the parcel.

Contact us within 48 hours of delivery, as shown on the DTDC tracking, by WhatsApp or by email at barebloomintimates@gmail.com. Please send:

• Your order number.
• A clear, uncut 360-degree unboxing video. Start recording before you open the sealed parcel, show the shipping label and every side of the package, then open it and show each item without stopping or editing the video.
• Photos of the problem, close up.

The unboxing video is required for every damage, defect, wrong-item or missing-item claim. We cannot accept a claim without it, with a video that has been cut or edited, or after the 48-hour window has passed.

Please keep the item unused and unwashed, with its tags and original packaging, until we have reviewed your claim. If we need the item sent back, we will tell you how when we reply.

Once we approve a claim, we send you a replacement of the same item in the same size and colour. If that item is out of stock, we refund the amount you paid for it to your original payment method instead.

• Refunds go back to the payment method you used (UPI, card or netbanking), through Razorpay, our payment gateway.
• An approved refund reaches your account within 7 to 10 business days. The exact day it shows depends on your bank.